Verona Collection – Job Description


Job Title

Customer service & stock management

Location

Toronto/Montreal, Canada

Reports To

Manager

Responsible For

Customer service

 

Job summary

To deliver excellent customer service to all customers over email and on the telephone. To manage stock effectively.

Job tasks

  1. To provide excellent service to all customers in line with company standards
  2. To look after the needs of the customers showing a ‘can do’ attitude at all times
  3. To work as part of a team with all staff to meet the objectives
  4. To take responsibility for own personal development

Person Specification

  • Education, training and qualifications
  • Skills and knowledge
  • Experience
  • Personal attributes
  • Skills and abilities
  • Other special requirements

 If you wish to apply for this position, please email nadine@verona-collection.com with your resume or cover letter. Thank you. 

Requirement

Essential

Desirable

Education, training and qualifications

• Proficiency with IT and customer service portals.
• Numerate to process customers’ orders

Languages

·English – fluent written and spoken

·French – fluent written and spoken

• Arabic

Experience

• None

• One year’s experience in customer service

Personal attributes

• Smart and well-presented team player
• Good telephone manner

 

Skills and abilities

• Clear communicator both email and on the telephone

 

Other special requirements

• Be able to work flexible hours